Reservations

In order to make a reservation in SPA hotel “Orbita”, some of your personal data are needed – name, address, telephone number. The data provided by you are protected in accordance with the Personal Data Protection Act and the regulations governing the protection of information and are processed only in connection with the implementation of the established requirements of the Tourism Act. This information will only be used in connection with your booking and will not be provided for other purposes.

Guests of Orbita SPA Hotel check in after 14:00. Rooms are vacated by 12:00. Early check-in and late check-out are subject to hotel availability and are subject to a surcharge. Please contact the Reception if necessary.

Accommodation at the hotel is done by presenting personal documents proving the identity of the user who made the reservation, as well as a tourist voucher (if any).

Pets are not allowed in the hotel.

Online booking policy

All online reservations require a guarantee prepayment.

The reservation is successful when you receive a confirmation of a successfully completed reservation as parameters and a successfully withdrawn amount from your credit or debit card with which you prepay the required deposit.

If you have incorrectly entered the data from your card, the availability on your card is insufficient or there is a technical problem due to which the required amount cannot be withdrawn, the reservation is considered invalid.

Please make sure that you have received confirmation of the correctness of the booking operation. If there is a problem, please contact the “Reservations” department tel. 0892254302 or write to us by email: office@hotel-orbita.bg

Types of reservations according to the prepayment policy.

1. Standard reservation

A standard reservation requires a prepayment in the amount of the first night, and the rest of the amount due is paid at the hotel reception upon check-in.

2. Non-refundable rate reservation.

This type of reservation gives an additional discount on the price according to the offer, but a full 100% prepayment of the reservation amount is required.

In this case, the withdrawn guarantee amount for the reservation is not refunded to the customer in case of cancellation of the reservation.

In case of no-show of the client, the prepaid deposit is deducted from the hotel at 100%.

Cancellation of reservation

In case you need to cancel your reservation, the cancellation must be in writing.

If you cancel a reservation within 7 days before the day of arrival, your amount will be refunded in full (if you have used a bank transfer).

Last minute cancellation is considered as such if made 24 hours before 12:00 on the day of arrival.

Cancellations for public holidays are accepted up to 14 days before the day of arrival.